At Used Computer India (UC India), we are committed to ensuring that your refurbished IT hardware, laptops, workstations, and computer components are delivered safely and securely across India. Every shipment is carefully packed using multi-layered, shock-absorbent protective materials and handled by our trusted national logistics partners.

Our shipping and delivery procedures are designed to provide a reliable, transparent, and hassle-free delivery experience.

1. Shipping Coverage and Order Verification

Pan-India Shipping: We deliver to serviceable PIN codes across all Indian states and Union Territories. Delivery availability is subject to PIN code verification, which is determined during the checkout process.

Order Verification: To prevent fraudulent transactions and minimize delivery failures, high-value orders and Cash on Delivery (COD) orders may require additional verification through a telephone call or WhatsApp confirmation before dispatch.

2. Order Processing and Dispatch Timelines

Processing and Dispatch: Every order undergoes a final 30+ point diagnostic inspection, performance benchmarking, and data sanitization process before dispatch. Orders are generally processed and handed over to our logistics partners within 2–4 business days following successful payment confirmation or COD verification.

Operating Days: Orders are processed and dispatched from Monday to Saturday, excluding Sundays and gazetted national or public holidays. Orders placed on weekends or public holidays will be processed on the next working day.

Please note that processing and dispatch timelines may vary depending on product availability, order verification, and additional quality-control requirements.

3. Estimated Delivery Timelines

Delivery timelines begin once the shipment has been collected and accepted by the courier partner from our dispatch facility.

Important Delivery Note: The above timelines are indicative estimates provided by our logistics partners and are not guaranteed delivery commitments. Delays caused by adverse weather conditions, local transportation disruptions, festive-season backlogs, regulatory inspections, or other circumstances beyond our reasonable control may affect delivery schedules.

4. Shipping Charges and Special Handling

Standard Shipping Charges: Applicable shipping fees and free-shipping eligibility, wherever offered, are calculated based on the shipment's weight, dimensions, and delivery destination. All applicable shipping charges will be displayed in the order summary before payment confirmation.

Heavy and Fragile Shipments: Bulk computer systems, enterprise servers, multi-monitor setups, and specialized workstations may require additional protective packaging, palletization, or wooden crate packaging. Such shipments may be transported through surface logistics or scheduled freight delivery, depending on the shipment's size, weight, and destination.

Any additional handling or freight charges, where applicable, will be communicated to the customer before order confirmation.

5. Order Tracking and Delivery Updates

Once an order has been dispatched, customers will receive an automated shipping notification containing the Air Waybill (AWB) number or tracking ID, along with the courier partner's tracking link.

Tracking notifications may be sent through:

• SMS
• Registered email address
• WhatsApp

Customers can use the provided tracking link to monitor shipment progress and delivery milestones directly through the respective courier partner's tracking portal.

6. Delivery Attempts and Return to Origin (RTO)

Delivery Attempts: Our courier partners generally make up to three delivery attempts and may contact customers through their registered mobile numbers to coordinate delivery.

Failed Deliveries and Return to Origin: A shipment may be returned to our facility (Return to Origin or RTO) due to an incomplete or incorrect delivery address, recipient unavailability, or refusal to accept an undamaged shipment.

In such cases, the following conditions may apply:

Prepaid Orders:

• Re-dispatch may require payment of applicable return freight and additional shipping charges.
• If the customer chooses to cancel the order after an unsuccessful delivery, eligible refunds will be processed after accounting for applicable logistics charges, subject to the disclosed refund terms and applicable consumer protection laws.

Cash on Delivery (COD) Orders:

• Refusal to accept a confirmed COD order without a valid reason may result in restrictions on future COD purchasing privileges.
• Future orders may be required to be prepaid.
• Any applicable unrecovered reverse logistics charges may be recovered where legally permissible and in accordance with the disclosed terms.

7. Mandatory Delivery Inspection and Tamper Protection Protocol

Refurbished electronic products are precision devices that require careful inspection at the time of delivery. Customers are strongly advised to follow the procedures below to protect their interests and ensure a smooth resolution in case of transit-related issues.

Outer Packaging Inspection: Before signing the physical or digital Proof of Delivery (POD) or sharing a delivery OTP, carefully inspect the external shipping package for any visible signs of damage or tampering.

Damaged or Tampered Packaging: If the outer package appears severely torn, compressed, wet, improperly sealed, re-taped with unauthorized adhesive, or visibly opened, customers are advised to take either of the following actions:

• Option A – Refuse Delivery (Preferred): Refuse to accept the shipment and immediately inform the courier executive that the package appears damaged or tampered with. Request that the reason be recorded as "Package Damaged / Tampered".
• Option B – Accept with Remarks: If accepting the shipment, clearly mention "Package received in damaged/tampered condition" on the physical courier manifest or Proof of Delivery (POD), wherever possible. Retain a photograph of the signed acknowledgment for future reference.

Mandatory Unboxing Video: Customers are strongly advised to record a continuous, uninterrupted unboxing video. The recording should begin with the sealed outer package, clearly showing the shipping label, and continue through the complete unpacking process up to the initial power-on of the device.

This recording can help establish evidence in cases involving transit damage, missing accessories, component discrepancies, or shipping insurance claims. The video should remain unedited to support verification.

Reporting Period: Any transit-related discrepancy, missing component, or visible physical damage must be reported to our customer support team within 24 hours of delivery, along with relevant photographs, videos, and order details.

Timely reporting and supporting evidence will help our team investigate and resolve the issue more efficiently.

8. Contact Information and Shipping Support

For shipping-related inquiries, delivery status updates, address corrections before dispatch, or transit-related escalations, please contact our support team using the details below.

Customer Support Email: connect@usedcomputerindia.com

Support Helpline / WhatsApp:

• +91 7428503035
• +91 8929022929

Dispatch Hub Address:

708, 7th Floor, Deepali Building, Nehru Place Market Road, Nehru Place, New Delhi – 110019, India.

Our support team will assist you with shipping inquiries, order tracking, delivery coordination, and applicable transit-related concerns during business hours.