At Used Computer India (UC India), we ensure your refurbished IT hardware, laptops, workstations, and components reach you safely and securely across India. Every shipment is packaged in multi-layered, shock-absorbent materials and handled by trusted national courier partners.

1. Shipping Coverage & Verification

• Pan-India Reach: We ship to serviceable pin codes across all Indian states and Union Territories. Serviceability and pin code verification are determined dynamically at checkout.

• Order Verification: To prevent fraudulent orders or delivery failures, high-value orders and Cash on Delivery (COD) bookings may require a quick telephonic or WhatsApp confirmation before dispatch.

2. Processing & Dispatch Timelines

• Dispatch Window: Orders undergo a final 30+ point diagnostic check, benchmarking, and sanitization before dispatch. All orders are typically processed and handed over to logistics partners within 2 to 4 business days following successful payment or COD verification.

• Operating Hours: Dispatches occur Monday through Saturday, excluding Sundays and gazetted national/public holidays. Orders placed during weekends or public holidays are queued for processing the following business day.

3. Estimated Delivery Timelines

Transit times commence once the courier partner accepts the package from our hub:

Note: Delivery timelines are estimates provided by logistical carriers. External delays caused by adverse weather conditions, local transit disruptions, festive seasonal backlogs, or regulatory road transit checks are outside our direct control.

4. Shipping Rates & Special Handling

• Standard Rates: Applicable shipping fees or free-shipping eligibility thresholds are calculated based on weight and destination, clearly reflected on your order summary before payment.

• Heavy & Fragile Shipments: Bulk system units, enterprise servers, multi-monitor setups, and sensitive workstations may undergo specialized palletizing or crate packaging, and may be scheduled via surface logistics or appointment-based freight delivery.

5. Order Tracking & Real-Time Updates

• Upon dispatch, an automated notification containing your Air Waybill (AWB) / Tracking Number and logistics partner link will be dispatched via SMS, Email, and WhatsApp.

• Customers can monitor the shipment milestones in real time directly from the courier carrier's portal.

6. Delivery Attempts & Return to Origin (RTO)

• Delivery Attempts: Courier personnel will make up to 3 consecutive delivery attempts and attempt contact via the registered phone number.

• Failed Deliveries / RTO: If a package returns to our facility due to an incomplete/incorrect address, recipient unavailability, or refusal to accept an undamaged package:

• Prepaid Shipments: Re-dispatch requires settlement of actual two-way return/re-shipping freight charges. If the customer elects to cancel, original outward and return logistical costs will be deducted from the eligible refund amount.

• COD Shipments: Refusing a confirmed COD order upon arrival without a genuine defect may permanently suspend COD privileges on the account, and re-orders will require prepayment along with unrecovered reverse-freight recovery.

7. Mandatory Inspection & Tamper Protocol (Critical)

Refurbished electronics are precision devices that require visual verification upon handoff:

1. Outer Box Inspection: Before signing the physical or digital Proof of Delivery (POD) or sharing an OTP, inspect the outer shipping container.

2. Damaged / Tampered Packaging: If the external box is severely torn, compressed, wet, re-taped with non-branded adhesive, or visibly opened:

• Option A (Preferred): Refuse to accept the delivery immediately, stating "Package Damaged / Tampered" as the reason to the courier executive.

• Option B: If accepting, write a clear remark on the physical courier manifest / POD: "Package received in damaged/tampered condition", and take a photo of the signed receipt.

3. Mandatory Unboxing Video: We strongly urge customers to record an uninterrupted 360-degree unboxing video from the initial sealed box state showing the shipping label through to powering on the machine. This video serves as conclusive proof for transit damage and component transit insurance claims.

4. Reporting Window: Any transit discrepancy, missing component, or visible external physical damage must be reported to our support team within 24 hours of delivery.

8. Contact & Escalations

For shipping inquiries, address corrections (prior to dispatch), or transit escalations:

• Customer Support: connect@usedcomputerindia.com

• Support Helpline / WhatsApp: +91 7428503035 / +91 8929022929

• Dispatch Hub: 708, 7th Floor, Deepali Building, Nehru Place Market Road, Nehru Place, New Delhi - 110019