1-Year Onsite Warranty Policy

Every eligible laptop, desktop, and workstation purchased through Usedon (usedon.in) is backed by our comprehensive 1-Year Onsite Warranty starting from the official date of invoice, unless an alternative duration is explicitly stated on the specific product listing page.

1. Scope of Coverage

The warranty covers internal hardware malfunctions and electrical component failures arising from manufacturing or refurbishment processes under standard, regular operating conditions:

• Core Components: Motherboard circuitry, CPU processors, and factory-fitted internal buses.

• System Memory & Storage: Certified RAM modules and solid-state drives (SSDs) supplied with the system.

• Internal Power Circuits: Internal power supply units (PSUs), charging ports, and display connection cables.

2. Exclusions & Void Criteria

The warranty does not cover issues resulting from external hazards, customer negligence, or unauthorized modifications:

• Accidental & Physical Damage: Drop impacts, dented or cracked chassis, broken display panels, and crushed hinges.

• Liquid Spills & Electrical Burns: Liquid immersion, oxidation/corrosion, burnt traces, or blown ports caused by power surges, faulty wall sockets, or erratic voltage.

• Software, OS & Malware: Operating system crashes, boot errors, driver corruption, software incompatibilities, malware, spyware, or virus attacks.

• Data Loss: Loss, alteration, or recovery of personal or commercial software, customer data, and proprietary files.

• Consumable Wear & Battery Health: Gradual loss of battery capacity over time due to regular discharge cycles, unless battery backup fails completely within an explicitly listed short-term battery warranty period.

• Unauthorized Tampering: Any repairs, unauthorized disassembly, soldering, or component replacements carried out by non-Usedon technicians, or removal/alteration of warranty void seals and serial stickers.

3. Support Workflow: 4-Stage Resolution

Warranty claims follow a structured escalation path to ensure swift turnaround while minimizing device downtime[cite: 2, 7]:

[Remote Diagnosis] ➔ [Onsite Engineer Visit] ➔ [Workshop Escalation / Reverse Logistics] ➔ [Repair / Replacement]

1. Stage 1 — Remote Triage & Diagnostic:

   Upon ticket creation with an invoice and serial number, a technical specialist connects via phone, screen-share, or WhatsApp video call to conduct initial hardware self-tests and triage the fault[cite: 1, 7]. Many common glitches can be identified and corrected immediately at this level.

2. Stage 2 — Onsite Engineer Deployment:

   If the issue is verified as an eligible hardware defect, an on-ground service engineer is dispatched directly to the registered address, subject to pin code serviceability. The engineer inspects, troubleshoots, or replaces swappable components on location.

3. Stage 3 — Workshop Escalation & Reverse Pickup:

   If an issue involves deep board-level micro-soldering, dedicated laboratory benchmarking, or non-serviceable pin codes, Usedon will coordinate a secure courier pickup to transport the machine to our primary technical workshop.

4. Stage 4 — Final Resolution:

   Depending on laboratory assessment, Usedon will perform authorized component repair, unit replacement with an identical or superior configuration, or issue store credit if matching parts are unavailable.

4. Mandatory Data Backup Disclaimer

Diagnostic scans, storage stress tests, OS resets, and drive replacements can result in complete data erasure.

• Customers are strictly required to create full, redundant data backups before scheduling an engineer visit or handing the machine to logistics personnel.

• Usedon and its authorized service partners bear zero liability for data destruction, data recovery charges, or incidental business interruptions resulting from hardware servicing.

5. How to File a Warranty Claim

To schedule service under the 1-Year Onsite Warranty:

• Support Desk: Open a warranty ticket at usedon.in.

• Email: support@usedon.in (Subject: "Warranty Claim - [Order Number] - [Serial Tag]").

• Required Attachments: Copy of original tax invoice, clear photo of the machine's serial/service tag, and a 15–30 second video illustrating the hardware defect.

• Operating Hours: Monday to Saturday | 10:00 AM – 6:30 PM (IST).