At Usedon (usedon.in), we believe in providing long-term value, flexibility, and technological agility. Our 365-Day Exchange & Upgrade Programme enables customers to trade in their previously purchased computing hardware within a full calendar year to step up to higher specifications as their work or study requirements grow.

1. Programme Overview & Eligibility Window

• 365-Day Window: Customers who purchase eligible laptops, desktops, mini PCs, workstations, or servers directly from usedon.in can apply for an exchange or hardware upgrade anytime within 365 days from the original delivery date.

• Not a Direct Refund: This programme operates strictly as an equipment upgrade and exchange credit facility; it does not constitute an open-ended, cash-back, or no-questions-asked monetary refund.

2. Trade-in Valuation & Credit Structure

• Standard 20% Depreciation: Provided the unit satisfies the baseline operational conditions below, the trade-in valuation is calculated at the original purchase invoice value (excluding initial shipping fees or one-time convenience charges) minus a fixed 20% annual depreciation.

• Store Upgrade Credit: The remaining 80% residual value is credited directly toward the purchase of an eligible, higher-value machine, server, or configuration listed on usedon.in.

• Price Differential: The customer settles the price difference between the credited exchange value and the selling price of the upgraded system during checkout or invoice generation.

• Credit Non-Transferability: Exchange credit is tied to the original purchasing customer account/GSTIN and cannot be transferred, encashed, or redeemed against third-party accessories alone.

3. Qualifying Hardware Conditions & Intake QC

To qualify for full 80% valuation credit, the returned system must pass an intake hardware inspection:

• Mandatory Invoicing: The customer must present the original Usedon tax invoice matching the unit's serial number/service tag.

• Operational Integrity: The machine must power on normally, boot into the operating system without board-level panic, and retain functional primary subsystems (motherboard, display panel, CPU, and memory).

• Included OEM Accessories: The original power adapter, charging cords, and bundled proprietary peripherals provided at the time of sale must be returned intact. Missing power bricks or cords will incur a replacement fee deduction from the final exchange value.

• Warranty Void Stickers: Chassis serial numbers and Usedon internal warranty markers must not be destroyed, peeled, or intentionally defaced.

4. Valuation Adjustments & Ineligibility

Usedon reserves the right to apply secondary deductions or disqualify a system from the programme under the following circumstances:

• Physical Trauma / Accidental Damage: Systems exhibiting broken chassis plastics, deep casing dents, cracked screen panels, damaged hinges, or missing keys will be assessed on a repair-cost deduction basis or declared ineligible.

• Liquid Ingress & Burnt Components: Units with signs of liquid spills, motherboard corrosion, third-party component soldering, or high-voltage circuit burns are strictly ineligible.

• Missing Components: Machines returned with missing internal storage, removed RAM modules, or stripped OEM daughterboards will be rejected or re-evaluated solely for salvage value.

5. Fulfillment & Inventory Availability

• Catalog Availability: All upgrades are subject to active inventory availability on usedon.in at the time the exchange claim is authorized.

• Logistics & Handover: Reverse courier pickup or walk-in inspection at our Nehru Place tech center can be scheduled upon ticket approval[cite: 1, 6, 7]. Ownership of the trade-in unit transfers permanently to Usedon once the intake inspection is signed off and the upgraded replacement order is dispatched.

6. How to Initiate an Upgrade Request

1. Log in to your customer dashboard or raise a support ticket at usedon.in.

2. Provide your Original Order ID, Invoice Copy, and Asset Serial Number.

3. Share photos/a brief diagnostic video confirming the machine boots and operates normally.

4. Specify your desired upgraded system from our current online inventory.

5. Our technical helpdesk will review your machine details, provide an estimated valuation sheet, and guide you through the reverse handover process.