At Usedon (usedon.in), we strive to provide reliable and transparent after-sales support across all certified refurbished systems and hardware. To ensure fair usage and swift resolution, all returns, warranty service claims, and replacements are governed by the criteria outlined below.

1. Grounds for Non-Eligibility & Claim Decline

Usedon reserves the right to decline a return, exchange, warranty claim, or reverse pickup under any of the following conditions:

• Expired Claim Window: The request is raised after the designated replacement, return, or warranty period has lapsed from the confirmed date of delivery.

• Physical & Accidental Misuse: Any physical damage, external dent, drop impact, cracked panel, liquid spill, internal burn mark, or damage caused by voltage surges, erratic power sources, or operational mishandling.

• Tampered Warranty Seals or Serial Identifiers: The machine's service tag, serial number barcode, or Usedon warranty void stickers have been peeled, defaced, cut, or altered in any manner.

• Missing Inclusions & Invoicing: Missing original power adapters, OEM charging cables, bundled peripherals, or failure to present the valid tax invoice/order confirmation ID.

• Software-Only Complaints: The reported issue is determined to be purely software-related (e.g., OS corruption, driver mismatch, third-party software incompatibilities, malware, or unauthorized BIOS flashing) while the underlying hardware diagnostic benchmarks pass completely.

• Unauthorized Servicing: The chassis has been opened, disassembled, modified, or serviced by third-party technicians without explicit written pre-authorization from Usedon.

2. Reverse Pickup & Logistical Guidelines

For approved replacements, warranty workshop servicing, or product exchanges:

• Courier Pickup Coordination: Usedon will arrange doorstep reverse pickup through partnered logistics carriers across serviceable pin codes. In rare instances where a specific pin code lacks reverse pickup support, the customer may be guided to dispatch the item securely via trackable/insured speed post or courier (with approved reimbursement terms).

• Customer Packaging Responsibility: The product must be packed securely in its original packaging or equivalent multi-layered bubble wrap inside a rigid outer carton. Damage incurred in transit due to inadequate or insecure packaging remains the customer’s liability.

• Custody & Pickup Acknowledgment: Transit custody transfers only once the courier executive collects the parcel and issues a physical paper manifest receipt or digital pickup confirmation SMS/tracking ID. Customers must retain this receipt until the ticket is resolved.

• Intake Quality Check (QC) & Ownership Transfer:

• Ownership of the returned unit transfers back to Usedon only after physical delivery to our testing center and successful completion of the hardware intake inspection.

• If the diagnostic team discovers undisclosed physical damage, component tampering, or missing parts, the claim will be terminated, and the product will be returned to the customer at their expense.

3. Return Merchandise Authorization (RMA) & Support

To initiate a return, replacement, or warranty repair claim:

• Official Channel: Visit the support and ticketing desk at usedon.in.

• Prerequisites for Fast Resolution: Keep the following handy before logging a request:

1. Order ID & Original Invoice Copy

2. Product Serial Number / Asset Service Tag

3. A clear, unedited video demonstrating the technical defect or hardware failure

• Direct Support Email: support@usedon.in

• Helpdesk Hours: Monday to Saturday | 10:00 AM – 6:30 PM (IST)