Warranty Overview

At UC we take pride in offering high-quality refurbished products that meet rigorous standards. This warranty policy outlines the coverage, limitations, and terms for refurbished devices and accessories purchased directly from UC.

Important:

This warranty applies only to items bought through UC official website or physical Office. Purchases made via third-party marketplaces are subject to the warranty and return policies of those platforms.

Warranty Duration

Standard Coverage

· Non-Apple Products: 1-year warranty from the date of purchase.

· Apple Products: 6-month warranty from the date of purchase.

Extended Coverage

· Customers can opt for an extended warranty of up to 2 years. This adds to the standard coverage and extends the total protection period.

What’s Covered

UC guarantees that refurbished products and accessories are free from defects in materials and workmanship when used according to official guidelines.

Covered Hardware Components

· Display screen

· Motherboard

· Keyboard

· Hard drive & RAM

· Branded accessories included in original packaging (6-month warranty)

UC will repair or replace defective hardware components during the warranty period if issues arise from manufacturing flaws or normal usage.

❌ What’s Not Covered

Third-Party Items

· Accessories or components not originally packaged with the product—even if purchased from.

Software

· Operating systems, applications, and other software are excluded. Refer to the software’s licensing agreement for support and rights.

General Exclusions

This warranty does not cover:

· Consumables like batteries (unless defective)

· Cosmetic damage (scratches, dents, etc.)

· Damage from third-party components or accessories

· External damage (accidents, spills, fire, etc.)

· Misuse or operation outside UC guidelines

· Unauthorized repairs or modifications.

· Normal wear and tear.

· Products with missing or tampered serial numbers.

· Devices reported stolen or locked due to security features without proof of ownership.

Customer Responsibilities & Warranty Terms

Data Backup

If your refurbished product stores data or software, it’s your responsibility to regularly back up your information. UC is not liable for any data loss during repair, replacement, or other warranty services.

Proof of Purchase

To access warranty service, you may be asked to:

· Provide a valid proof of purchase

· Answer diagnostic questions

· Follow troubleshooting steps as guided by UC support

How to Request Warranty Service

1. Contact Support

Start by reaching out through the Contact Us page. Share a detailed description of the issue along with your purchase proof.

2. Remote Resolution

Our team will attempt to resolve the issue remotely within 24 to 48 hours, guiding you through diagnostics or troubleshooting.

3. On-Site Visit

If remote support doesn’t resolve the issue, a technician may visit your location for further inspection.

4. Service Center Inspection

If needed, UC may arrange pickup or request you to send the product to our service facility for in-depth evaluation and repair.

5. Replacement

If the issue remains unresolved after inspection, UC may replace the product with one of equivalent value and specifications.

6. Refunds

Refunds, if applicable, will be issued to your original payment method, factoring in depreciation as outlined in the return process.

�� Shipping & Handling

· Covered Shipping: If the issue falls under warranty, UC will cover shipping costs to and from the service center.

· Customer Responsibility: If the issue is not covered, you may be responsible for shipping fees.

· Packaging: Ensure secure packaging when returning products. UC is not liable for damage caused by improper packaging during transit.

⚠️ Limitations & Exclusions

Operation & Software

· UC does not guarantee uninterrupted or error-free operation.

· Software issues, user errors, and non-hardware problems are not covered.

Damages

UC is not liable for:

· Loss of data, revenue, profits, savings, business, or reputation

· Any indirect, incidental, or consequential damages

· Warranty decisions made by UC are final and binding

 Policy Updates & Conditions

Changes to Policy

UC reserves the right to update this warranty policy at any time. Changes take effect immediately upon posting on our website. Customers are encouraged to review the policy periodically.

Service Availability

Warranty service depends on part availability and service center capabilities. Some models may require extra time for repairs due to sourcing needs.

Force Majeure

UC is not responsible for delays or inability to fulfill warranty obligations due to events beyond its control, such as natural disasters, war, pandemics, or supply chain disruptions.

Warranty Transfer & Conduct

Non-Transferable

This warranty applies only to the original purchaser. Reselling or transferring the product voids the warranty.

Respectful Conduct

Customers are expected to treat UC staff with courtesy. Abusive behaviour may result in limited support.
If you experience inappropriate conduct from staff, report it to cs@newjaisa.com. All reports are taken seriously and investigated thoroughly.

⚖️ Legal Terms

Service Options

UC may choose to repair, replace, or refund the defective product. Replacements may be refurbished items of equal performance and reliability.

Liability Limitation

UC liability is strictly limited to repair or replacement as outlined in this policy.

Jurisdiction

This warranty is governed by the laws of the region where the purchase was made. Any disputes will fall under the jurisdiction of local courts.