Complaints - UsedComputerIndia
At , we are dedicated to providing exceptional support and ensuring a hassle-free experience for our valued customers and business partners. Whether you're a B2C or B2B client, our Customer Support Team is here to resolve any issues promptly and efficiently.
How We Handle Your Complaints:
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Support Ticket System: All complaints will be documented and shared with a unique Support Ticket Number for easy tracking.
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Clear Communication: Our team will provide regular updates on the status of your complaint until it is resolved.
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Expert Assistance: Our experienced support team ensures that any issues related to refurbished laptops, desktops, or servers are addressed promptly.
Contact Us
For any support queries, complaint submissions, or status updates, you can reach us through the following channels:
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Phone Support: [+91-XXXXXXXXXX] (9:00 AM to 6:00 PM, Mon-Sat)
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Email Support:
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WhatsApp Support: [+91-XXXXXXXXXX] (Quick Updates & Real-Time Assistance)
Escalation Matrix for Support and Complaints
We strive to address all concerns at the earliest. However, in case you feel the need to escalate your complaint, please follow our escalation process:
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Level 1: Customer Support Team
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Contact via Phone, Email, or WhatsApp.
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Issues will be resolved within 2 business days.
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Level 2: Support Manager
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If unresolved, escalate to the Support Manager by emailing .
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Resolution within 3 business days.
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Level 3: Grievance Officer
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For critical concerns, contact our Grievance Officer at .
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A final resolution will be provided within 5 business days.
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Why Choose Us for Your Support Needs?
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Proactive Problem-Solving: We address your issues with a focus on quick and effective solutions.
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Transparent Processes: From support ticketing to escalation, we ensure clarity at every step.
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Comprehensive Warranty Support: All devices are backed by a 1-year onsite warranty for complete peace of mind.
We are here to serve you and ensure your experience with is smooth and satisfactory. If you have any additional questions or need further assistance, don’t hesitate to get in touch!
