Usedon Return & Refund Policy | Easy Returns & Hassle-Free Refunds

Return & Refund Policy:

Welcome toUsedon Computer India Pvt Ltd ("Usedon", "we", "our", "us"). We pride ourselves on providing refurbished laptops and desktops of excellent quality with the promise of customer satisfaction. We have a Return & Refund Policy that will ensure transparency as well as an easy experience for our esteemed customers. This policy sets out the terms and conditions for returns, replacements, and refunds for all purchases made at our website,Usedon.in

By buying fromUsedon, you accept the conditions outlined in this Return & Refund Policy. Read the information thoroughly before you apply for return.

1. Return & Refund Eligibility

● Prior to applying for return, kindly go through the following return & refund eligibility:

● The product should be in original condition, without any physical alteration or tampering.

● The return needs to be applied within 7 days of delivery.

● The product should contain all accessories, original packaging, and invoice.

● Special discount, clearance sale, or custom-order purchases are not returnable.

● A valid proof of purchase must accompany the request for return.

2. Step-by-Step Return Process

If your product is eligible, please follow the steps below:

Initiate a Return Request

● Go to our official websiteUsedon.in and click on the "Returns & Refunds" section.

● Click on "Request a Return" and provide the required information, such as order number, return reason, and product photos.

● Alternatively, you may email our customer support at hr@usedon.in with the required information.

Approval & Instructions

As soon as we receive your request, our staff will go through the information within 24-48 hours.

If approved, we will send additional instructions, including shipping information for return.

If the request is rejected, we will send an email stating the reason.

Packing & Shipping the Product

Carefully pack the product in its original packaging.

Make sure all accessories, warranty cards, and manuals are included.

Select a good courier service and send the package to the return address given by our team.

Return shipping is the responsibility of the customers unless the return is because of a defect or wrong item shipped.

Inspection & Verification

After the returned product arrives at our facility, our technicians will examine it.

If the product satisfies the conditions for returns, we will initiate the refund or replacement.

In case the product does not pass the inspection (e.g., showing signs of damage, parts missing), the return will be denied, and the product will be returned to you.

Refund Process & Timelines

Once your return is accepted, you may select from the below-mentioned refund options:

Original Payment Mode: Refund will be made to the original payment method within 5-7 business days.

Store Credit: Get a Usedon store credit, which can be redeemed for future purchases.

Bank Transfer: For cash on delivery (COD) orders, refunds will be made through bank transfer within 7-10 business days. Bank details should be given at the time of return request.

Replacement & Exchange Policy

If you got a damaged or defective product, you are entitled to a free replacement.

If you wish to exchange for another model, you may be asked to pay the difference amount if any.

Replacement requests need to be made within 7 days from delivery.

Non-Returnable Items

The following products are non-returnable and non-refundable:

Software products, licenses, and digital downloads.

Products that have been used, altered, or repaired by unauthorized staff.

Products without serial numbers or missing warranty stickers.

Peripherals such as keyboards, mice, and accessories unless defective.

Cancellation Policy

Orders can be canceled within 24 hours of order placement without any charge.